Shopper safety watchdog CCPA has issued a discover to ride-hailing platform Uber for allegedly “forcing or nudging” customers to pay advance suggestions for quicker service. “The observe of ‘Advance Tip’ is deeply regarding,” Shopper Affairs Minister Pralhad Joshi stated in a social media submit.
“Forcing or nudging customers to pay a tip upfront, for quicker service is unethical and exploitative. Such actions fall underneath unfair commerce practices,” the minister wrote.
Joshi emphasised that tipping is supposed as a token of appreciation, given after service completion, not as an entitlement beforehand.
Taking cognizance of the problem, the minister directed the Central Shopper Safety Authority (CCPA) to analyze the matter.
“Immediately CCPA has issued a discover to Uber on this regard, looking for rationalization from the platform,” he posted.
“Equity, transparency and accountability have to be upheld in all buyer interactions,” Joshi added.