In a latest directive, CCPA chief commissioner Nidhi Khare gave Ola 15 days to adjust to the requirement. The order comes after different ride-hailing platforms have been already made to observe the identical rule, based on TOI.
A CCPA official mentioned to TOI that buyers have the suitable to obtain an bill with all related particulars. “If Ola fails to conform throughout the given timeframe, the authority will take essential motion,” the official added.
In the meantime, the CCPA has ordered an in depth investigation into complaints associated to deficiencies in service and merchandise by Ola Electrical. The Ministry of Shopper Affairs, below which the CCPA operates, has requested the Bureau of Indian Standards (BIS) to look into the complaints acquired on the Nationwide Shopper Helpline (NCH).
BIS is India’s product certification company which has set a number of requirements associated to electric vehicles (EVs).
Nidhi Khare, secretary of client affairs, has requested BIS to analyze the matter and submit a report inside 15 days.The transfer got here after the CCPA initiated motion after it acquired 10,644 complaints on NCH towards Ola Electrical in the course of the interval from September 1, 2023, to August 31, 2024.Final month, the patron watchdog despatched Ola Electrical a discover in search of a proof concerning the massive variety of complaints it acquired about deficiency in services and products.
Ola is dealing with vital scrutiny relating to its after-sales service. Lately, comic Kunal Kamra who has been vocal concerning the firm’s customer support points, shared complaints from dissatisfied clients and criticised Ola’s response to restore delays.
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