The Delhi authorities’s draft aggregator coverage mandates transition to an all-electric fleet for cab corporations, meals supply companies and e-commerce entities by April 1, 2030 and proposes a tremendous of Rs. 50,000 per automobile if an organization fails to make the transition.
The draft coverage titled Delhi Motor Car Aggregator Scheme has been uploaded on the Transport Division’s website with the federal government inviting suggestions on the scheme inside the subsequent three weeks.
The draft coverage additionally lays down tips for cab aggregators to take motion in opposition to errant drivers.
“Aggregator shall be required to take acceptable motion in opposition to the motive force companions having 15 p.c or extra grievances for the rides undertaken by him/her in a interval of 1 month. The information so referred shall be saved/collected by the Aggregator for a minimum of three months from the date of service supplied,” it stated.
For drivers having a score lower than 3.5 over a interval of 1 yr, the coverage mandates that the aggregator ought to undertake remedial trainings and corrective measures to rectify the problems.
“The Aggregator ought to present quarterly reviews on driver scores and grievances obtained in opposition to the drivers to the Transport Division, GNCTD, and all information on the subject of driver score, and grievance registered shall be obtainable for inspection by the Transport Division/authorised officers of GNCTD,” it stated.
The coverage incorporates factors and tips on licensing and different elements for aggregators offering passenger transport companies and for regulation of different supply aggregators offering supply service of products and commodities, together with last-mile supply service suppliers within the nationwide capital.
The coverage mandates that 10 p.c of the brand new three-wheelers on boarded by cab aggregators must be electrical automobiles inside the first six months of the notification of the coverage and 100% inside 4 years of the scheme notification.
“All new three-wheelers on boarded for passenger transport by the aggregators after completion of three years of the notification of the scheme, shall solely be electrical three-wheelers. Additional, the Aggregator shall be required to transition to an all-electric fleet by April 1, 2030. The prevailing standard automobiles on boarded by the Aggregator shall be responsible for tremendous and challan,” it stated.
Equally, for 4 wheelers, 5 p.c of the brand new fleet acquired by aggregators inside six months of the notification of coverage must be electrical ones, it says, which ought to enhance to fifteen p.c inside 9 months, 25 p.c by the tip of 1 yr, 50 p.c by the tip of two years, 75 p.c by the tip of three years and 100% by the tip of 4 years. The whole fleet ought to comprise electrical automobiles by April 1, 2030.
“In occasion the place the Aggregator fails to adjust to the fleet conversion targets of the scheme, the aggregator shall not be capable to register any new on-boarded automobile, until the Aggregator meets the minimal electrical automobile fleet requirement. In occasion the place the Aggregator is working/managing a fleet of standard automobiles in NCT of Delhi put up April 1, 2030, the aggregator shall be liable to pay a financial tremendous of Rs. 50,000 per automobile,” it stated.
The draft additionally states that the aggregators shall be allowed to cost a fare with most surge pricing however it shouldn’t be “exceedingly twice the bottom fare as specified by the Transport Division, GNCTD every so often.”
The coverage additionally states that aggregators offering on-demand service for passenger transportation shall guarantee acceptable functioning of the GPS put in within the automobile and supply environment friendly decision for any points that will develop in its functioning.
“Aggregator shall make sure that the Driver plies the automobile on the route assigned on the App and in non-compliance of the identical, shall notify the Driver and the Rider on their respective cellular purposes. Aggregator shall put in place a mechanism on the App to make sure that the identification of the Driver endeavor a visit is similar because the one enlisted with the Aggregator by verification or affirmation from the Rider earlier than the graduation of every journey,” it stated.
Whereas stressing that the app developed by the aggregator should be compliant with the legal guidelines, it stated that aggregators offering passenger transport service shall set up name centres with legitimate phone numbers and operational electronic mail addresses displayed clearly on the app with 24×7 operations whereby help shall be supplied to the end-user and the motive force in English and Hindi languages.
“Aggregator shall lengthen utmost cooperation with investigating authorities in relation to any untoward accident or incident jeopardising a Rider’s security, which can have arisen as a consequence of some act or omission of the Driver on an assigned journey,” it learn.
The coverage additionally seeks to empower the Transport Division to name for data and paperwork from the aggregator in any incident the place the end-user has reported a criticism in opposition to the motive force, or companies supplied by an aggregator, pursuant to prior written discover.
“The Transport Division, GNCTD, shall present entry to a web-based portal to allow the Aggregator to replace the small print of automobiles, and Drivers built-in with them. However something contained on this half, the Transport Division, GNCTD, shall in session with related regulatory authorities, lay down extra circumstances for Aggregators every so often,” it stated.
Aggregators concerned in passenger transport shall set up an Working Centre or Command & Management Centre (CCC) or Data Centre within the nationwide capital that shall be purposeful 24×7.
“The Working Centre/CCC ought to be capable to monitor the actions of all of the drivers and their automobiles on-boarded by the Aggregator at any given time. The Working Centre/CCC ought to be capable to entry all information on the subject of Origin-Vacation spot of any journey provided by the app, Route of the journey and standing of the panic button,” it stated.
The coverage additionally stated that the Working Centre/CCC ought to be capable to entry and supply all information by a portal entry of the aggregator to the Transport Division, on the subject of all of the grievances/complaints lodged by the rider(s)/shopper(s) and the motion taken to treatment the identical.
“Additional, the Working Centre/CCC ought to be capable to entry all information with regards variety of automobiles in operation, variety of different state automobiles offering companies within the NCT of Delhi, journeys taken from NCT of Delhi, and additional analytics of the information. Such information could also be required by the Transport Division, GNCTD with prior written intimation. The Aggregator ought to present the Transport Division, GNCTD, with a web-based entry of the grievance redressal course of undertaken by the Aggregator,” it stated.