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Facebook received 646 reports via grievance mechanism in India during May 15-June 15


Facebook on Thursday mentioned it obtained 646 stories in India by way of its grievance mechanism channel between Might 15 and June 15 beneath classes like bullying, account hacking, nudity and faux profiles, and it offered instruments for customers to resolve their points in 363 of those instances. The info is a part of Fb’s month-to-month compliance report as mandated beneath the Indian IT guidelines. On July 2, Fb had said that it has ‘actioned’ over 30 million content material items throughout 10 violation classes in India throughout the identical time interval.

On Thursday, Fb mentioned 198 complaints associated to accounts being hacked (represented the biggest share of grievances), whereas stories have been additionally obtained for classes resembling ‘pretend profile that is pretending to be me’ (73), ‘bullying or harassment’ (45), ‘content material exhibiting me in nudity/partial nudity or in a sexual act’ (36), and ‘inappropriate or abusive content material’ (18).

Fb additionally obtained stories beneath ‘misplaced entry to a web page or group I used to handle’ (47), ‘request entry to non-public information’ (22), ‘report subject with how Fb is processing my information’ (14), ‘content material I seem in that I don’t need displayed’ (19) and different points (174).

“We responded to 100 per cent of those 646 stories… Of those incoming stories, we offered instruments for customers to resolve their points in 363 instances,” it added.

Fb expects to publish subsequent editions of the report with a lag of 30-45 days after the reporting interval to permit adequate time for information assortment and validation.

Instagram, which is a part of the Fb household of apps, obtained 36 stories by way of the Indian grievance mechanism throughout the identical time interval.

“We responded to 100 per cent of the 36 stories… Of those incoming stories, we offered instruments for customers to resolve their points in 10 instances,” it added.

Instagram, in its July 2 report, had mentioned it had taken motion towards about 2 million items throughout 9 classes throughout the identical interval.

The brand new IT guidelines require massive digital platforms, with over 5 million customers, to publish compliance stories each month, mentioning the main points of complaints obtained and motion taken.

The IT guidelines, which got here into impact on Might 26, mandate that important digital platforms embrace the variety of particular communication hyperlinks or components of knowledge they proactively take away through the use of automated instruments.

Different platforms like Google, Koo and Twitter have already submitted their compliance stories. Instagram and Fb have additionally submitted their stories.

The IT guidelines have been designed to stop abuse and misuse of digital platforms, and provide customers a strong discussion board for grievance redressal. Underneath these guidelines, social media corporations should take down flagged content material inside 36 hours, and take away inside 24 hours content material that’s flagged for nudity and pornography.

The principles additionally mandate appointment of three key personnel – grievance officer, chief compliance officer and nodal officer. These officers must be resident in India. Non-compliance with the IT guidelines would end in these platforms dropping their middleman standing that gives them immunity from liabilities over any third-party information hosted by them.

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