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Government Says Working On Using AI To Reduce Pendency Of Consumer Cases

Client Affairs Ministry stated it’s engaged on utilizing AI to cut back the pendency of circumstances

New Delhi:

The Client Affairs Ministry right now stated it’s engaged on utilizing synthetic intelligence (AI) to cut back the pendency of circumstances in numerous client courts within the nation.

The ministry additionally stated the Nationwide Client Dispute Redressal Fee (NCDRC) has efficiently resolved 854 circumstances throughout August, the very best disposal charge within the present 12 months.

This was potential as a result of proactive steps taken by the NCDRC, streamlined processes and superior expertise like E-daakhil, which helped resolve circumstances quicker than ever earlier than, it added.

“In furtherance of retaining the identical momentum of disposal of circumstances, the Division has made submitting of circumstances by E-daakhil in client commissions obligatory and shortly going to launch the function of VC (video convention) on E-daakhil,” the ministry stated in an announcement.

Because the scope of synthetic intelligence is growing quickly, the ministry is “additionally engaged on utilizing the AI amenities in lowering the pendency of circumstances within the Nationwide, State and District Client Commissions,” it added.

The case filed within the Client Commissions can be analysed by AI and can generate the abstract of the case and lots of extra actions can be executed by AI in resolving the case, the assertion stated.

In accordance with the ministry, NCDRC has considerably improved the disposal of client circumstances within the fee in 2023.

NCDRC and the Division of Client Affairs efficiently resolved 854 client circumstances in August, whereas the submitting of circumstances throughout the identical interval was 455, making it the very best disposal charge of 188 per cent this 12 months, it stated.

This achievement underscores the NCDRC’s unwavering dedication to safeguarding client rights and making certain immediate redressal of grievances, the ministry stated.

Even the common monitoring of client circumstances by the ministry and holding numerous one-day regional workshops in Guwahati and Chandigarh helped expedite the method.

The ministry additionally carried out sector-specific brainstorming classes on insurance coverage and actual property to cut back the pendency within the client commissions.

State-specific conferences in numerous states like Jharkhand, Madhya Pradesh, Karnataka, Rajasthan, Bihar, Maharashtra and Kerala had been additionally held, the assertion added.

(Apart from the headline, this story has not been edited by NDTV workers and is revealed from a syndicated feed.)

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