New Delhi:
A Delhi-based physician has criticised IndiGo Airways after a “nightmare” expertise on a latest Bangalore-Delhi flight. Suvrankar Datta, a radiologist at All India Institute of Medical Sciences (AIIMS), accused the airline of “negligence and unprofessionalism.”
Mr Datta, who mentioned he has “borderline excessive sugar ranges”, had pre-booked a sandwich for the flight. However he alleged that the airline didn’t serve his meal on time, regardless of repeated reminders.
In a publish on X, he wrote, “NEVER flying IndiGo once more! My latest flight become a nightmare. IndiGo must be held accountable for the pathetic downfall in its service.”
NEVER flying Indigo once more!
My latest flight from Bangalore to Delhi become a nightmare that I hope nobody else has to expertise!
I’m not going to go away it right here. @IndiGo6E must be held accountable for the pathetic downfall in its service!
Here is what went down:
— Dr. Datta MD (AIIMS Delhi) (@DrDatta_AIIMS) February 2, 2025
He recounted the flight took off round 3:30 pm, and shortly after, the meal service started. When the crew reached his seat, they knowledgeable him that his pre-booked meal could be delayed as a consequence of a difficulty at Bangalore airport. Initially understanding of the state of affairs, Mr Datta patiently waited.
After half-hour of silence from the crew, he adopted up and was informed that one other crew member would help him. But, nobody got here ahead. As time handed, he began feeling the consequences of hypoglycemia – deficiency of glucose within the bloodstream. He was “rising more and more irritated and jittery” whereas the flight crew continued to disregard him.
Round 4:00 pm, a fellow passenger seen his misery and supplied him her sandwich, however by then, his frustration had peaked. In an try and get help, he pressed the emergency name button. Nonetheless, no crew members responded for almost half an hour.
“The breaking level” for him was when the plane started its descent and the captain introduced that the flight was nearing Delhi. At this level, the physician had nonetheless not acquired his pre-booked meal, nor had anybody attended to his emergency name.
“Their full indifference was infuriating and made me suppose: What if this neglect put somebody in an actual medical emergency in peril?” he wrote.
It was solely round 5:40 pm – greater than two hours after takeoff – that the crew lastly approached him. He reminded them that he was “pre-diabetic and harassed the significance of receiving my meal on time”. The airline employees then handed him his sandwich however with one other mistake – he had requested black tea (with out sugar) however was as a substitute given black espresso.
“By that point I used to be so hypoglycaemic that I didn’t even have the vitality or energy to argue!” he mentioned.
Mr Datta was significantly outraged by how the airline disregarded his emergency name, saying that the dearth of response made him query how IndiGo would deal with an precise medical emergency mid-flight.
He mentioned that passengers pay for his or her providers and deserve fundamental respect. “We aren’t flying without spending a dime! We pay for our tickets and providers. IndiGo’s crew displayed an appalling degree of unprofessionalism and conceitedness,” he wrote.
In his publish, he revealed that he had recorded all conversations with timestamps and was ready to escalate the matter to the Nationwide Client Disputes Redressal Fee (NCDRC). He additionally urged others who confronted comparable points with IndiGo to achieve out to him, as he was contemplating authorized motion to push the airline to enhance its providers.
Following the social media backlash, IndiGo issued an official response to Mr Datta’s publish. “We sincerely apologise for the delay in serving your pre-booked meal and the inconvenience this brought on,” the airline wrote.
and prioritising our prospects’ wants and luxury. Please be assured that we take your suggestions severely and have taken the mandatory steps to stop a recurrence. We really recognize your persistence and sit up for the chance of serving you in your subsequent journey. (2/2)
— IndiGo (@IndiGo6E) February 3, 2025
“At IndiGo, we’re dedicated to understanding and prioritising our prospects’ wants and luxury. Please be assured that we take your suggestions severely and have taken the mandatory steps to stop a recurrence.”