How does your software assist firms collaborate?
Hiver is a shared inbox answer for groups. Hiver transforms Gmail right into a collaboration platform by enabling groups to share group emails like help@, invoices@ and data@ with their co-workers. This ensures teammates don’t have to make use of forwards and CCs to collaborate. Hiver affords all of the core functionalities of a typical shared mailbox – potential to assign emails, add contextual notes for co-workers, computerized detection of duplicate responses, electronic mail templates, and fundamental automations.
The shared inbox answer eliminates the necessity for function-specific buyer communication options like a helpdesk – by serving to groups handle group electronic mail communication proper inside Gmail.
What are the precise tech necessities?
The solely tech requirement is that the crew in query can be utilizing G Suite for work as Hiver works on prime of Gmail.
The nationwide lockdown didn’t give time to firms to plan for distant working. Now everyone seems to be working from residence. Communication and collaboration are huge challenges. How does Hiver tackle these?
The lockdown has resulted in communication and collaboration challenges for companies. Being an electronic mail collaboration platform, Hiver takes care of those challenges to a big extent and makes up for the shortage of face-to-face communication.
Hiver does this by serving to groups handle and collaborate over queries arriving inside shared inboxes like data@, help@ and assist@. Irrespective of the place everyone seems to be situated, groups can sync up on every day duties and have readability on what each crew member needs to be engaged on. Emails may be assigned as duties and tracked in real-time until the purpose of decision.
Having fast discussions together with your colleagues can also be easy – all it’s a must to do is depart them a word subsequent to an electronic mail thread, as a substitute of sending one other inside electronic mail or pinging them on a messaging app. When groups are working from residence, that is helpful because it’s not doable to stroll as much as your colleague’s desk and coordinate on duties.
And in occasions like this when some groups can be dealing with crucial requests, Hiver can be certain that everybody has visibility into these queries – who’s engaged on what, what number of crucial requests are but to be resolved, and extra. With this, groups don’t must depend on fixed backwards and forwards messages to get work completed.
How has enterprise modified for Hiver in the previous few weeks with Covid-19 and lockdown? How many new purchasers have you ever signed up?
Most of the necessary offers we had been engaged on are transferring as anticipated, as everybody understands that this can be a transient part, and the world will bounce again from this. In some instances, the progress has been a bit slower due to employees unavailability points on the prospects’ finish, however issues have been transferring ahead.
At the identical time, we now have seen that a number of our prospects that trusted folks visiting their premises, like shops, eating places and spas, are going via a tough interval. We have been making an attempt to do our greatest to help them with pleasant cost phrases.
What are prospects asking for? Are you additionally providing video communications/collaboration?
Customers want methods for groups to collaborate higher, now greater than ever earlier than. While video communication is a giant a part of collaboration, the issue truly touches each space the place individuals are working collectively. It spans from planning a characteristic launch, to supporting prospects. It’s actually necessary for groups working remotely to have the ability to collaborate successfully to assist their prospects, and that’s what we assist them with.
