Airtel Says Service Deactivation Message Was Sent Wrongly to Some Users

Airtel on Friday wrongly knowledgeable a few of its clients concerning the deactivation of their companies and discontinuation of outgoing calls on their numbers. The telco had despatched an SMS message asking the affected clients to recharge their accounts to proceed their outgoing calls. Nonetheless, Airtel later clarified to the customers that the message was despatched on account of a technical error. Devices 360 reached out to the operator for readability on the difficulty and was knowledgeable that it occurred particularly for some customers within the Delhi area and did not influence Airtel clients in different elements of the nation.

“Your outgoing companies have been discontinued. To proceed, Click on airtel.in/prepaid-recharge or dial *121*51#,” Airtel had mentioned within the unique textual content message.

Hours after its circulation, the operator generated a clarification saying that the flawed message concerning the deactivation of companies might need been obtained on account of a technical downside. It additionally requested the affected clients to disregard the content material of the message and apologised for the inconvenience brought about.

Airtel knowledgeable Devices 360 that the message was despatched on account of a system error to a few of its clients within the Delhi circle and was adopted up with the clarification. Nonetheless, we had been capable of affirm that among the affected customers had not obtained the clarification message until the time of publishing this story. The operator clarified to its customers reaching out on social media, although.

Hello Vijay, on account of a technical error at our finish you will have obtained a flawed SMS relating to deactivation of companies. Please ignore the identical. We’re sorry for the inconvenience trigger. Thanks, Amit https://t.co/2G23qpsqlP

— Airtel Cares (@Airtel_Presence) August 6, 2021

Based on the latest knowledge offered by the Telecom Regulatory Authority of India (TRAI), Airtel had 348.29 million wireless subscribers throughout India in Might, of which 16.13 million had been from Delhi.

Final month, Airtel revised its postpaid plans and introduced new choices for company customers. It additionally discontinued the Rs. 49 pay as you go recharge choice and changed that with the Rs. 79 as probably the most reasonably priced month-to-month recharge pack.