Australian Author Shares Post On “Worst Flight”, Air India Responds

An Australian creator and author, primarily based in Mumbai, not too long ago shared her expertise on the newly launched direct flight from Mumbai to Melbourne in Australia. Sharell Cook dinner acknowledged that it was the “worst flight” and many individuals warned her about the identical. “Regardless of some issues (and warnings) I foolishly determined to take the brand new Air India direct flight from Mumbai to Melbourne not too long ago, considering how unhealthy can or not it’s? Sadly, it was the worst flight I’ve ever been on from begin to end!” she wrote on X and shared two photos from the luggage counter and contained in the flight.

Regardless of some issues (and warnings) I foolishly determined to take the brand new Air India direct flight from Mumbai to Melbourne not too long ago, considering how unhealthy can or not it’s? Sadly, it was the worst flight I’ve ever been on from begin to end! Here is a thread of all of the the explanation why… pic.twitter.com/Sb9cV3tSwW

— Sharell Cook dinner (@AboutIndia) December 20, 2023

She acknowledged that there was an extended queue of two hours on the check-in counter. Additional, the passengers had been caught on the runway for an hour with none updates. “Two hours of chaos in line for the check-in counter. One hour caught on the tarmac with none bulletins or updates as to when the flight would possibly depart. Publish-departure refreshments are served with out alcohol. Needed to ask for wine however no white wine accessible, solely crimson,” she added in a thread on the microblogging web site.

The lady continued, “Alcohol and snacks served between breakfast and lunch. Who desires to drink alcohol then?!Non-veg meals solely served to those that pre-order them. Previous aircraft with no inflight leisure (though loads of leg room and fairly snug.”

4) Alcohol and snacks served between breakfast and lunch. Who desires to drink alcohol then?!
5) Non-veg meals solely served to those that pre-order them.
6) Previous aircraft with no inflight leisure (though loads of leg room and fairly snug)… pic.twitter.com/EhPu7EgMP8

— Sharell Cook dinner (@AboutIndia) December 20, 2023

Ms Cook dinner stated that the aircraft arrived in Melbourne half an hour later than the scheduled time and the passengers had been advised to take a seat contained in the plane for one more 20 minutes. “Arrived into Melbourne 30 minutes late after which spent one other 20 minutes sitting on the aircraft whereas they sprayed it for bugs. Workers didn’t hand out any arrival playing cards for immigration. Service was generally inefficient and disorganised. Passengers needed to repeat requests,” she stated, including {that a} co-passenger threw all wrappers of the meals on the aircraft’s ground.

Air India took observe of the identical and apologised for her expertise. “Pricey Ma’am, we sincerely apologize for the inconvenience you skilled throughout your current flight with us. Your suggestions is efficacious to us, and we remorse that your journey fell wanting the requirements we purpose to uphold. We take these issues severely and can tackle them internally to enhance our providers. Thanks for bringing this to our consideration, and we want to communicate with you. Might you share your contact quantity and a handy time to attach?” they stated.