CRE Decision Makers Increasingly Depending on FM Software Technology for Efficiency

Organizations are underneath elevated pressures to regulate and reduce prices whereas sustaining excessive ranges of providers and high quality. With rising work order volumes, shrinking budgets and a scarcity of certified labor, services administration (FM) groups are turning to automation and revolutionary know-how to streamline processes and increase productiveness, in response to JLL’s new State of Facilities Management Technology 2024 Report. The survey highlights the important thing tendencies and priorities at the moment shaping the FM business and divulges how automation and revolutionary applied sciences will play a vital function in overcoming challenges FM groups encounter.

“Services managers and their groups are going through the rising problem of doing extra with much less in 2024 whereas additionally grappling with ballooning expectations for higher effectivity and efficiency, elevated work orders, and understaffing,” stated Sharad Rastogi, JLL CEO-Work Dynamics Know-how. “Know-how might help alleviate a few of these ache factors and are key to offering dynamic services administration providers that cater to a contemporary workforce.”

Managing Work Orders and Property

Growing give attention to work orders and belongings is likely one of the key findings of the report, with 56% of respondents indicating that they count on their work order volumes to extend in 2024. As work order volumes proceed to rise, 43% of respondents report their FM teams are understaffed. Hiring freezes, competitors, lack of certified candidates, and a generational shift attributable to mass retirement of ageing services managers are all contributing to unfilled FM positions.

Groups can leverage services administration software program to automate repetitive duties, akin to work order dispatch and bill approvals. By automating these processes, FM groups can liberate worthwhile time and sources, which permits them to course of extra work orders and enhance general productiveness.

Underscoring Preventative Upkeep

The report stresses the significance of preventive upkeep in 2024. With declining capital budgets, services managers are recognizing the necessity to lengthen the lifetime of present gear. FM software program and associated applied sciences present insights and scheduling capabilities for optimized preventive maintenance, lowering prices and bettering asset efficiency.

Underscoring the rising curiosity in and its potential impression on services administration operations, the report discusses synthetic intelligence (AI). Whereas 59.1% of respondents expressed curiosity in AI, 25% of respondents acknowledge considerations about how AI might change services administration roles, and solely 10.4% reported already utilizing AI of their services administration operation.

“Know-how abilities have gotten much more crucial to services administration roles,” Rastogi added. “As AI applied sciences mature and show their worth, extra facility managers will undertake them to drive effectivity and improve decision-making.”

Sustainability a High Precedence

Sustainability is a high precedence for FM groups in 2024. Power effectivity was recognized because the main sustainability focus (69.4%), adopted by office expertise (54.1%) and waste discount (38.8%). FM groups are more and more leveraging FM software program and enterprise intelligence to trace and handle power consumption, enhance indoor air high quality, and cut back waste, contributing to a extra sustainable future.

The report presents survey outcomes from greater than 230 services administration practitioners primarily in North America. Respondents represented a number of industries, together with know-how, schooling, monetary providers, manufacturing, and retail.

For extra data, go to JLL’s Occupier Services and Integrated Facilities Management pages.