BluSmart has apologised to the passenger and stated it should strengthen safety measures
Gurugram:
A brief cab journey was a nightmare for a Gurugram girl and her son after the cab driver held them at gunpoint and compelled her to switch Rs 55,000 into his account. The cab driver then made the mom and son exit the car and sped away.
The driving force, related to cab aggregator BluSmart, has been arrested. The aggregator has stated it was “disturbed” by the incident, apologised to the passenger and her household and warranted that it will strengthen security protocols additional.
The incident occurred Friday when the lady and her son took a BluSmart cab from Airia Mall in Gurgaon to her residence in Sector 86. Close to Sector 83, the motive force stopped the cab and pointed a gun at her. He then pressured her to switch Rs 55,000 to his account by a UPI app. He stored her bag too, requested them to get out of the automobile and drove away.
Police yesterday stated that they’d arrested the cab driver. Sonu Singh is from Uttar Pradesh and lived as a tenant in Gurugram. He has been remanded in police custody for a day, “The restoration (of cash) might be made after interrogating the accused,” a police officer stated.
BluSmart has stated in an announcement that it was “deeply saddened and disturbed” by the incident.
“The protection and safety of our riders is our utmost precedence. We’ve got stringent onboarding processes, together with necessary background checks, face-to-face interviews, and driving exams. Our know-how platform incorporates facial recognition to confirm driver identities and a devoted security helpline for riders. Regardless of these measures, this unlucky incident highlights the necessity for fixed vigilance and enchancment,” it has stated.
— BluSmart (@BluSmartIndia) December 3, 2024
The cab aggregator stated BluSmart’s “exhaustive documentation” concerning the driver and “swift actions” of the staff had helped police arrest him inside 24 hours.
“We’re taking fast steps to additional strengthen our security protocols, together with extra coaching for our driver-partners and enhanced know-how options. We apologize to the affected household and are dedicated to offering them with all obligatory assist. We’ll proceed to work tirelessly to rebuild belief and make sure that each BluSmart journey is a secure and comfy expertise,” the assertion added.
Deeply disturbed by the latest incident involving a @BluSmartIndia rider & baby being robbed. After 5+ years of constructing a secure mobility answer, this feels private.
Security is our basis: strong background checks, facial recognition, security helplines, and extra.…
— Anmol Singh Jaggi (@AnmolJaggi) December 3, 2024
BluSmart co-founder Anmol Singh Jaggi stated “this feels private” after constructing a secure mobility answer over 5 years. “Security is our basis: strong background checks, facial recognition, security helplines, and extra. BluSmart’s exhaustive documentation course of, coupled with swift motion from our QRT staff, ensured the accused was caught in lower than 24 hours of the incident being reported.
“Instant steps: enhanced driver coaching & strengthened security protocols. Your security is our precedence. At all times,” he stated in a submit on X.
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