Fitbit Sense Users Getting Replacements for ECG Issue: Report

Fitbit Sense smartwatch customers having points with ECG performance can reportedly get replacements from the corporate. The problem appears to be hardware-related and in response to the corporate, solely impacts a small variety of customers that it mentioned it has contacted. A consumer shared on the Fitbit discussion board, an e-mail acquired from the corporate that claims a “{hardware} problem along with your machine that might have an effect on its means to work correctly”. Whereas the e-mail doesn’t clarify what the difficulty is, Fitbit reportedly confirmed that it was associated to ECG function.

Fitbit Sense was launched in August and is the primary smartwatch from the corporate to come back with ECG performance. Now, as per a report by The Verge, Fitbit has shared that because of some {hardware} problem, the ECG app on lower than 900 Sense fashions can show an “inconclusive” outcome throughout readings. The corporate additionally shared that future Sense smartwatch fashions or another Fitbit machine haven’t had and won’t have this problem.

In a reported statement to 9to5Google, Fitbit mentioned, “We have now discovered a problem in a really restricted subset of our preliminary Fitbit Sense shipments — just a few hundred gadgets globally — that might trigger the ECG App to default to an ‘Inconclusive’ outcome throughout readings. We’re in a position to determine the impacted gadgets upon arrange and are instantly reaching out to those customers to offer them with a brand new alternative machine freed from cost.”

The corporate is claimed to be contacting affected customers and one of many Fitbit Sense customers shared an e-mail from the corporate on the official forums. “We recognized a {hardware} problem along with your machine that might have an effect on its means to work correctly. Please return the machine to us. We’ll offer you a pay as you go return label. To make sure the very best Fitbit expertise, we’re offering you with a alternative freed from cost. Please hold all authentic equipment, equivalent to your charging cable and band. You will obtain a alternative machine solely,” the e-mail reads.

Fitbit Sense not too long ago obtained Fitbit OS 5.1 update with help for Google Assistant and enhancements to blood-oxygen monitoring options.

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