Fitbit Sense smartwatch customers having points with ECG performance can reportedly get replacements from the corporate. The problem appears to be hardware-related and based on the corporate, solely impacts a small variety of customers that it mentioned it has contacted. A person shared on the Fitbit discussion board, an electronic mail obtained from the corporate that claims a “{hardware} subject together with your gadget that would have an effect on its capacity to work correctly”. Whereas the e-mail doesn’t clarify what the problem is, Fitbit reportedly confirmed that it was associated to ECG characteristic.
Fitbit Sense was launched in August and is the primary smartwatch from the corporate to come back with ECG performance. Now, as per a report by The Verge, Fitbit has shared that because of some {hardware} subject, the ECG app on lower than 900 Sense fashions can show an “inconclusive” consequence throughout readings. The corporate additionally shared that future Sense smartwatch fashions or some other Fitbit gadget haven’t had and won’t have this subject.
In a reported statement to 9to5Google, Fitbit mentioned, “We have now discovered a difficulty in a really restricted subset of our preliminary Fitbit Sense shipments — just a few hundred units globally — that would trigger the ECG App to default to an ‘Inconclusive’ consequence throughout readings. We’re capable of establish the impacted units upon arrange and are instantly reaching out to those customers to supply them with a brand new substitute gadget freed from cost.”
The corporate is claimed to be contacting affected customers and one of many Fitbit Sense customers shared an electronic mail from the corporate on the official forums. “We recognized a {hardware} subject together with your gadget that would have an effect on its capacity to work correctly. Please return the gadget to us. We’ll give you a pay as you go return label. To make sure the absolute best Fitbit expertise, we’re offering you with a substitute freed from cost. Please preserve all authentic equipment, comparable to your charging cable and band. You will obtain a substitute gadget solely,” the e-mail reads.
Fitbit Sense lately obtained Fitbit OS 5.1 update with help for Google Assistant and enhancements to blood-oxygen monitoring options.
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