IndiGo Passenger Shares Pic Of Damaged Luggage, Airline Responds

From lacking seat cushions to discovering a screw in a sandwich, in current months, a number of uncommon incidents have occurred on IndiGo flights. Now, a girl not too long ago took to social media to precise her disappointment with IndiGo Airways. Shrankhla Srivastava, an X (previously Twitter) person, shared an image on Saturday of her broken baggage after her Indigo flight. “Pricey @IndiGo6E, Thanks for taking good care of my baggage,” the person wrote in a sarcastic submit and tagged the airways. 

Ms Srivastava’s submit quickly went viral on social media, prompting reactions from web customers. Her submit additionally caught the eye of IndiGo Airways, which issued an apology and expressed remorse. “Hello, we sincerely remorse the inconvenience induced. We request you please enable us a while to test. We’ll join with you,” the airline tweeted. 

Have a look under: 

Hello, we sincerely remorse the inconvenience induced. We request you please enable us a while to test. We’ll join with you. ~Mousmi

— IndiGo (@IndiGo6E) March 23, 2024

Within the feedback part, some customers additionally shared related incidents, whereas others criticised the airline over poor baggage administration. 

“Mine was additionally dealt with this nicely in December. Damaged deal with and cracked shell. I feel arduous shell luggage will not be made for airways,” wrote one person. “Confronted the same problem with them. Floor workers provided peanuts. Not even overlaying the price of the bag. Then escalated it to the very best stage and bought compensation,” commented one other. 

“Even my suitcase zips had been torn aside throughout indigo baggage dealing with final Diwali. It was a smooth baggage suitcase that is why too huge breakage did not happen. I might be touring quickly once more, so now I’ve to switch the zippers of my suitcase inside subsequent few days,” mentioned a 3rd person. 

“Shifted to a smooth bag as a result of I journey each week. I’ve a query/ in the event you come throughout any suggestion of a tough case bag that does not break with tough dealing with, pls assist me (for good karma),” expressed one other. 

“One of many worst air line I’ve ever seen.. very boastful workers who thinks that they’re the highest of the world .. even the behaviour of the cabin crew is pathetic,” wrote a person. 

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In the meantime, earlier this month, a girl took to social media to share her harrowing experience with the airways. Yavanika Raj Shah, an X (previously Twitter) person, shared an image of a lacking seat cushion on an IndiGo flight. She was flying from Bengaluru to Bhopal on flight 6E 6465. 

The airways took word of the identical and expressed remorse. IndiGo mentioned that the cushions had been changed for cleansing and the cabin crew had knowledgeable the shoppers. “Ma’am, thanks for talking with us. The seat cushions had been changed previous to the flight for cleansing functions. Our cabin crew promptly knowledgeable the shoppers who had been allotted these seats. It is a normal observe for cleansing throughout transit as and when required,” they wrote. 

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