While Microsoft is thought for common productiveness software program comparable to Outlook and the chat app Teams, it additionally makes extra specialised enterprise software program comparable to applications utilized by customer support brokers and synthetic intelligence instruments that software program builders can use to make chat bots.
Microsoft mentioned it would pull all of its applied sciences collectively right into a package deal it calls “Microsoft Cloud for Healthcare.” The system will enable hospitals to take care of information all through an interplay with a affected person.
For instance, a affected person would possibly first go to a well being care group’s affected person portal web site. The preliminary questions could be answered by a chatbot that has been programmed by well being care professionals, however then handed off to a service agent who might ask extra questions and schedule a digital go to with a nurse or physician. That go to might then be held over Microsoft Teams video chat.
If the affected person then involves a clinic in individual for a follow-up go to, all the info from the earlier interactions will probably be out there to the well being care skilled who sees the affected person.
“We want to carry all that information through the health experience,” Deb Cupp, Microsoft’s company vice chairman of enterprise and industrial industries, advised Reuters in an interview.
Microsoft additionally mentioned it plans to make the system work with digital well being document software program suppliers comparable to Allscripts Healthcare Solutions Inc.
Microsoft mentioned it goals to supply the healthcare system as a free trial over the subsequent six months. It additionally plans extra industry-specific cloud software choices sooner or later, nevertheless it didn’t say which industries it deliberate to focus on.
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