Additional, it confirmed that the difficulty has been resolved.
A surge in complaints was recorded on Wednesday evening, with the outage graph showing a sharp spike of over 2,3000 complaints after 7:00 PM.
Digital payment platforms, including GooglePay and PhonePe, confronted technical glitches, leaving customers in hassle.
UPI’s share of India’s whole fee quantity elevated from 34% in 2019 to 83% by the tip of 2024, in accordance with the most recent Payments System Report by the Reserve Bank of India (RBI).
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The full worth of UPI transactions grew from Rs 5.86 lakh crore in 2018 to Rs 246.83 lakh crore in 2024, making it probably the most dominant fee technique in India, forward of credit score and debit playing cards.
The huge outage within the UPI companies left hundreds of thousands of customers stranded at money counters, struggling to finish transactions.
As digital funds got here to a standstill, customers shared their grievances and issues.
With UPI changing into the spine of digital transactions in India, such outages emphasise the necessity for sturdy backup mechanisms to make sure uninterrupted service.
The NPCI has just lately launched new tips for banks and UPI apps to reinforce transaction accuracy and person safety.
Efficient from April 1, these entities should replace their cellular quantity information no less than weekly to stop errors from recycled or modified numbers, ET reported.
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