Passengers Stranded In Mumbai As Flight Delayed For 16 Hours, IndiGo Responds

At the least 100 Istanbul-bound passengers of an IndiGo flight had been stranded at Mumbai’s Chhatrapati Shivaji Maharaj Worldwide Airport as a result of a 16-hour delay brought on by a technical glitch, on Saturday.

IndiGo, nonetheless, apologised for the inconvenience. 

Flight 6E17 was scheduled to depart for Istanbul at 6:55am. The airline later introduced another plane could be organized, and the flight ultimately took off at 11pm.

“We remorse that our flight 6E17, initially scheduled to function from Mumbai to Istanbul, confronted a delay as a result of technical points. Sadly, regardless of our greatest efforts to rectify the difficulty and dispatch it to the vacation spot, we ultimately needed to cancel the flight,” it stated in a press release within the night.

“An alternate plane has been organized and is now scheduled to depart at 2300 hrs. We wish to guarantee our prospects that their security and luxury stay our prime priorities,” it added.

Sources stated the flight was delayed no less than thrice. The passengers had been made to board and deboard the plane accordingly, earlier than they had been knowledgeable concerning the remaining departure time, they added.

A number of passengers, largely comprising college students, staged a protest on the airport, demanding that the airline both situation a refund or prepare an alternate flight, the sources stated.

Additionally they took to social media to complain concerning the lengthy delay. 

“My brother has been caught on the Mumbai Worldwide Airport for greater than 12 hours as a result of extraordinarily unprofessional habits by @IndiGo6E and their employees. He had a flight to Istanbul which 1st received delayed, then he was made to board and de-board once more twice!!,” Sonam Saigal, an X consumer, stated. 

“The employees is extraordinarily impolite and refuse to reply any questions on rescheduling and refund. There are 492 different passengers ready for any primary communication from the @IndiGo6E employees. Extremely disappointing behaviour…” she added. 

One other consumer, Sachin Chintalwad, expressed issues that he might miss his connecting flight to Washington from Istanbul as a result of delay. 

“Expensive indigo this isn’t honest… Now it is 5 hr. Delay (sic) for 6E 17 from mumbai to Istanbul. And i’ve connecting flight from Istanbul to IAD Washington and I will miss that. Subsequent flight additionally operated by indigo… Please counsel what to do,” he stated.

Biresh Kumar Singh, one other passenger, complained: “Flight to Istanbul 6E17 scheduled for six:55 am but to take off from Mumbai , passengers being moved to and from from a aerobridge to ready space , employees clueless on what’s occurring and when will the flight take off – pathetic service, taking passengers as a right.”