Tech Mahindra acquires Activus Connect for $62 million

stated at present that it has acquired work from home buyer expertise administration options agency Activus Connect for $62 million. The acquisition will bolster the corporate’s capabilities in rising office options and strengthen end-to-end CX portfolio. Headquartered within the US, the corporate has 1,750 staff and reported revenues of $17 million in 2020.

Vivek Agarwal, President – BFSI, HLS and Company Improvement, Tech Mahindra, stated, “WAH CXM is present process disruptive modifications as a result of pandemic and has given rise to exponential demand out there. The acquisition of Activus will fill a whitespace, with their distinctive supply mannequin, disruptive platform, and experience within the WAH CXM business that may add vital worth to Tech Mahindra’s choices and capabilities.”

The acquisition will increase Tech Mahindra’s place as a number one digital transformation enabler within the Work at Dwelling Buyer Expertise Administration area. Moreover, Tech Mahindra will leverage Activus Join’s customizable omni-channels and AI-powered compliance analytics platform, SmartVirtual, to render a safe cloud-based ecosystem of applied sciences, analytics, and digital administration practices.

The acquisition will allow Tech Mahindra to supply multilingual, multichannel, voice & non-voice buyer care, gross sales, retention, social media moderation and technical help to prospects throughout verticals.

Felix Serrano, Chief Govt Officer, Activus Join, stated, “As a number one supplier of worker primarily based, 100% work-at-home options, the synergies between Activus Join & Tech Mahindra will usher in a brand new chapter of Buyer Expertise Administration (CXM) powered by Digital CX. I see at present as the start of a new-new, a realization that Digital CX is core to the continued evolution of our business.”

Birendra Sen, Enterprise Head, Enterprise Course of Companies, Tech Mahindra, stated, “Consistent with our technique of increasing our US presence to offer top quality digital buyer expertise providers, we’re very joyful to welcome the Activus Join crew to the Tech Mahindra household. This acquisition will allow our prospects to quickly scale and function by leveraging the Work at Dwelling mannequin. We consider that collectively we’ll proceed to push the boundaries on offering superior outcomes for our buyer.”

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