TRAI Asks Telcos to Submit State, UT-Wise Call Service Quality Reports

Sector regulator TRAI on Friday issued instructions to telecom service suppliers to submit service high quality stories for every state and Union Territory too.

TRAI mentioned submission of state and Union Territory-wise report for QoS (high quality of service) parameters is important for optimum evaluation of service high quality being supplied by telcos.

“This will even assist respective state/UT governments in facilitating service suppliers in enhancing QoS within the State /UT as and when required,” TRAI mentioned in an announcement.

Accordingly, the telecom operators have been directed to submit state and Union Territory-wise stories, in respect of QoS parameters on quarterly foundation ranging from March 2023 quarter.

“LSA (Licensed Service Space)-wise information, as presently being submitted by way of numerous efficiency monitoring stories, shall proceed to be submitted as per schedule outlined within the regulation,” it mentioned.

The Telecom Regulatory Authority of India (TRAI), final week at a evaluation assembly, had made it clear that it’ll ask telecom operators to report name drop information at state degree too, amid rising situations of service high quality points and shopper complaints.

Earlier this week, cellular operators’ physique COAI mentioned that reporting name drop information even state-wise entails a number of administrative and execution “difficulties” on floor, and that reporting ought to proceed at LSA (Licensed Service Space) degree.

A number of days again, TRAI had asked telecom operators to report name drop and outage information on the state degree additionally and take instant steps to “show seen enchancment” in high quality of service and connectivity expertise for shoppers throughout the nation. On the difficulty of pesky promotional calls and messages, TRAI mentioned telcos will probably be requested to implement an AI/ML (Synthetic Intelligence/Machine Studying) instrument which has been discovered to be efficient in detecting and blocking spam that’s pushed by unregistered telemarketers by way of phone numbers (10 digits numbers).