Ezzat is taking a cautious strategy to synthetic intelligence adoption, with price, buyer expertise and use case remaining central to implementation selections. “It had some impression—particularly in the case of producing new code, the place it performs fairly effectively. Nonetheless, even in these instances, the output nonetheless requires overview, debugging, and thorough testing. So, whereas there are productiveness good points, they’re not as important as many individuals assume,” he mentioned when requested in regards to the extent to which GenAI has affected Capgemini’s inner software program improvement.
He added that whereas AI may assist with enhancements, productiveness good points in areas like working with current codebases or advanced environments are restricted. “There’s additionally a typical false impression: elevated productiveness doesn’t mechanically translate to price financial savings. As an illustration, a 30% productiveness achieve amongst lower-cost roles like testers doesn’t have the identical monetary impression as an identical achieve in higher-cost roles akin to undertaking managers or practical analysts. That nuance usually will get ignored,” Ezzat mentioned.
Ezzat mentioned the corporate is concentrated not simply on price but additionally on high quality. “Past productiveness, we’re equally targeted on high quality—delivering quicker, however with higher, extra dependable code. So it is not nearly reducing prices; a number of components are driving our strategy,” he mentioned.
He cited a case the place a chatbot undertaking was stopped as a result of the prices outweighed the advantages. “We halted one shopper’s chatbot undertaking—it was going to price $25 million per 12 months as a consequence of knowledge consumption. The monetary return simply wasn’t there. AI options have to be evaluated case-by-case. Not all implementations yield a optimistic ROI. That mentioned, in lots of conditions, we are able to discover cheap returns, whether or not from pace, high quality, or different worth drivers,” Ezzat mentioned.
Capgemini mentioned GenAI and Agentic AI made up over 6% of its bookings within the March quarter. The corporate has forecast income progress within the vary of -2% to 2% in fixed forex for the 2025 monetary 12 months.Requested in regards to the broader demand setting, Ezzat mentioned that over the previous few months, demand has remained regular with a blended efficiency throughout industries. “Some industries are seeing progress, whereas others proceed to face stress. General, it’s a flat setting. We’re not seeing a pointy uptick in exercise, however there additionally haven’t been important cutbacks as a consequence of tariffs or different components,” he mentioned.He mentioned the main focus continues to be on effectivity. “What stays constant is the give attention to effectivity—price discount, productiveness good points, and operational optimisation—moderately than progress. Given the unsure financial outlook and muted progress, firms are prioritising financial savings over innovation. Most large-scale transformations right this moment are centred round price optimisation, provide chain enhancements, and boosting productiveness,” Ezzat mentioned.
He mentioned there aren’t any main regional variations in the case of price focus, however AI adoption patterns differ. “Relating to effectivity and price focus, there isn’t any main distinction. However in AI adoption—the US usually strikes quicker and is extra aggressive. American firms are sometimes fast to embrace new tech to remain forward, whereas European corporations are typically extra measured and cautious. That mentioned, it nonetheless varies by firm, so it is onerous to generalise an excessive amount of,” he mentioned.
On international functionality centres (GCCs) and India’s rising position, Ezzat mentioned that Capgemini sees GCCs as a pure development for shoppers. “Shoppers need extra management over key expertise areas like tech and shared companies, and GCCs supply that. India is a serious expertise hub, and many consumers depend on us to arrange, scale, and handle their native operations. We see it as a partnership—GCCs don’t exchange us; we proceed to help shoppers even after the setup,” he mentioned.
Ezzat mentioned the growth of in-house roles to India reveals the rising significance of the nation in international operations. “That’s the excellent news—there’s broad recognition that a part of international operations, together with proprietary work, might be based mostly in India. It reveals how Indian expertise is necessary for in-house roles, and that’s a optimistic shift for each India and corporations international partnerships,” he mentioned.
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