Zoom Phone Service Expanded as Company Launches Contact Centre in India

Zoom Communications expanded its Telephone service in India to 4 extra circles on Wednesday. With this growth, Zoom Telephone is now accessible in Mumbai, Delhi Nationwide Capital Area (NCR), Karnataka, and the Andhra Pradesh & Telangana telecom circles. It was beforehand accessible in two circles. Notably, the service is licenced by the Division of Telecommunications (DoT). Individually, the corporate additionally launched its Contact Centres within the nation. Each companies are aimed toward enterprises, with the latter being an omnichannel answer that unifies buyer and worker engagement.

Zoom Pronounces Enterprise-Targeted Options in India

In a press launch, Zoom made two new India-focused bulletins. Zoom Telephone, a alternative for legacy Telephone Department Change (PBC) programs, is now accessible in 4 extra circles. The service was first rolled out in October 2024 within the Maharashtra and Tamilnadu telecom circles.

Now, it’s being expanded to Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad) circles. The Delhi NCR telecom circle consists of the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurugram.

Zoom Telephone helps inbound and outbound calling service through the Public Switched Phone Community (PSTN) and consolidated communication wants for companies with a single AI-first platform in Zoom Office.

The service will be built-in with Zoom Contact Centre to supply enterprises further options akin to name switch, name forwarding, and name recording. The corporate says Zoom Telephone service will also be used to attach areas the place it isn’t accessible. This may be executed through the corporate’s self-service portal which gives native cellphone numbers based mostly on particular telecom circles the place the service is out there.

Coming to the Zoom Contact Centre, it’s a contact-center-as-a-service answer (CCaaS) that helps a number of channels together with voice, video, digital brokers, social media, emails, and messaging apps. It gives convey your personal provider (BYOC) capabilities which lets companies retain their present PSTN service supplier, and route voice site visitors by Zoom’s Contact Centre cloud.