The company has requested the Bureau of Indian Requirements to conduct an in depth investigation.
India’s high product certification company will examine e-scooter maker Ola Electrical’s deficiency in service requirements and product points, India’s client affairs secretary instructed Reuters on Thursday.
Final month, the Central Client Safety Authority (CCPA) despatched Ola Electrical a discover searching for a proof from the SoftBank-backed firm after the buyer rights company obtained an unusually excessive 10,000 complaints.
Ola, India’s high e-scooter maker, responded that it had resolved 99.1% of the complaints.
After reviewing that response, the CCPA has now requested the Bureau of Indian Requirements to conduct an in depth investigation into the matter, client affairs secretary Nidhi Khare stated on Thursday.
Ola Electrical didn’t instantly reply to a Reuters e mail searching for remark.
The complaints had been principally for “minor” points, Ola’s founder Bhavish Aggarwal stated on an earnings name final week.
“Two-thirds of it really are simply minor points like unfastened elements or clients unfamiliar with the software program used,” Aggarwal stated.
The rising complaints and ensuing regulatory scrutiny have solid a shadow on the e-scooter maker, following its stellar market debut in August.
Ola Electrical’s shares are down about 7.6% from their itemizing worth of 76 rupees. On the day, its shares had been down about 1%, whereas auto shares had risen 0.5%.
(Apart from the headline, this story has not been edited by NDTV employees and is revealed from a syndicated feed.)
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