The US-based firm has been within the eye of a storm over its alleged failure to adjust to the brand new IT guidelines in India, which mandates, amongst different necessities, the appointment of three key personnel—chief compliance officer, nodal officer and grievance officer—by social media platforms with over 50 lakh customers. All of the three personnel must be residents in India.
In keeping with the data up to date on Twitter’s web site, Vinay Prakash is the resident grievance officer (RGO). Customers can contact him utilizing an electronic mail ID listed on the web page. “Twitter could be contacted in India on the following deal with: 4th Flooring, The Property, 121 Dickenson Street, Bangalore 560 042,” the web page additional mentioned.
Prakash’s identify seems together with Jeremy Kessel, who’s the International Authorized Coverage Director, and is predicated within the US. The corporate has additionally revealed its compliance report for the interval of Might 26, 2021, to June 25, 2021. This was one other key requirement underneath the IT guidelines that got here into impact on Might 26.
Twitter had beforehand appointed Dharmendra Chatur as its interim resident grievance officer for India as required by the IT guidelines. Nonetheless, Chatur
stepped down final month.
The US-based microblogging platform has been at loggerheads with the Indian authorities over the brand new social media guidelines. The federal government has confronted Twitter over deliberate defiance and failure to adjust to the nation’s new IT guidelines, regardless of repeated reminders.
Twitter, which has an estimated 1.75 crore customers in India, misplaced its authorized protect as an middleman in India, turning into answerable for customers posting any illegal content material.
On July 8, Twitter knowledgeable the Delhi excessive court docket that it has appointed an interim chief compliance officer, who’s a resident of India, and that it’s going to make an endeavour to fill the common place inside eight weeks in keeping with the brand new IT guidelines.
It had additionally mentioned it was within the course of of creating an appointment to an Indian resident as its interim RGO and it anticipated to take action on or earlier than July 11 and particulars could be up to date on its ‘Assist Web page’ as quickly as potential.